Refund Policy

Return & Refund Policy


At House of Classics, our goal is to offer you top-notch products and exceptional customer support. Your satisfaction is our priority, and that's why we have a 7-day guarantee in place. If you've any issues with the purchase, please get in touch with us at our contact page.

Contact Us- hoc.customer@gmail.com

Return Fees- £3

Every product undergoes thorough quality checks before dispatch, ensuring authentic craftsmanship arrives in perfect condition.

Tracking emails arrive post-shipment for full visibility. Prompt UK delivery is our goal, though carrier or customs delays remain beyond control- we support you through any hiccups.

Please read complete product description before purchasing any products. We do not make any false claims.

Store Credit Only Policy

To keep prices low for all customers and reduce waste from unnecessary returns, we now issue store credit instead of cash refunds for all eligible orders. This credit never expires and can be used across our full range of copper wellness products, pet keepsakes, and personalised gifts.

How it works:

  • Request within 7 days of delivery
  • Items must be unused, in original packaging
  • Customised products are non-returnable unless defective
  • We'll cover return shipping for faulty items

Your satisfaction matters – use your credit anytime to find something you'll love even more. Questions? Contact us anytime.

Return Fees- £3

When Returns Are Accepted

  • Structural defects only (excluding tarnish, preference, or wear).
  • No change-of-mind, size/color mismatches, or usage issues.
  • Request within 7 days of delivery with photos/video proof.

Return Process

  1. Email support with order details and clear evidence within 7 days.
  2. Approval grants return address- customer pays return shipping (no prepaid labels).
  3. Unapproved/late returns rejected.

Refund Details

  • Inspection post-receipt; approved refunds to the original payment in 7-10 business days.
  • Shipping fees non-refundable.

Non-Returnable Items

  • Custom or personalized products/copper bottles
  • Sale/promotional items.
  • Returns without approval or past 7 days.

Cancellation Policy

Please note that cancellations are treated the same as refunds on our store. We do not issue cash refunds; instead, any approved cancellation will be issued as store credit only, which never expires and can be used on any future purchase. This applies to both cancelled orders (within 1 hour) and eligible returned items.

Our Commitment

We craft best home decor products for enduring delight. Genuine issues receive fair, transparent resolution- your trust drives us. Thank you for embracing authentic wellness.


Product Concerns

We take product safety seriously and encourage customers to use our products safely and responsibly. Adhere to all proper usage instructions and safety precautions provided with your product and all available resources on our website. Failure to do so may result in damage or injury, for which we cannot be held responsible, and any resulting refunds or replacements will be at our discretion. If you experience discomfort while using our products, discontinue use immediately and contact us using our contact page. We will help you address any concerns or questions.

Damaged Items

We carefully package our products to prevent damage during shipping. An item is considered damaged if it has a defect or is physically broken. Damaged packaging from shipping, such as dented boxes, etc., with a product in good condition is not considered damage.

If your item arrives damaged, inform us within 48 hours of delivery. To report a damaged item, email us and attach a clear photo of the damage. We will determine your eligibility for a replacement at no cost to you. We neither refund nor accept returns for items damaged through normal use, wear and tear, or misuse.

Shipping and Delivery

While we aim to deliver your order promptly, we cannot be held responsible for shipping or delivery delays beyond our control, including those caused by the courier, customs, or other factors and issues that may arise during shipping. If you encounter any delivery issues, contact the courier directly for assistance. We are not responsible for lost, stolen, or delayed packages.

Return Fees- £3